Our Commitment to Your Satisfaction

At Roman Shop, we take pride in crafting premium holiday decorations that bring elegance and joy to your seasonal celebrations. Just as the ancient Romans valued quality and craftsmanship, we stand behind every product in our collection. If your purchase doesn’t meet your expectations, our returns and exchanges policy ensures a resolution worthy of our Roman standards.

Return & Exchange Eligibility

We accept returns and exchanges within 15 days of delivery for items in their original condition:

  • Unused products with original tags and packaging
  • Items with manufacturing defects or damage during shipping
  • Incorrect items received
Non-Returnable Items: Based on our product offerings, custom-sized trees (particularly our premium 10′ and taller collections) and personalized decorations cannot be returned unless defective, due to their specialized nature and shipping considerations.

Return Process

  1. Submit Request: Contact us within 15 days of receipt at [email protected] with your return/exchange request
  2. Provide Information: Include your order number, product details, and reason for return
  3. Receive Authorization: We’ll email you a Return Authorization Number and instructions
  4. Ship Item: Package the item securely with all original materials and include the RA number
  5. Send to: Roman Shop Returns, 2245 Post Farm Road, Atlanta, US 30303

Refund Timeline & Method

Once we receive and inspect your returned item:

  • Processing Time: 3-5 business days after receipt
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Appearance on Statement: 5-10 business days depending on your financial institution

Note: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Exchange Process

For exchanges to a different tree size (from our standard 1-2½’ to 7-7½’ range):

  1. Follow the same return process above
  2. Clearly state the desired alternative size in your request
  3. We’ll ship the replacement once we receive the original item
  4. Price differences will be refunded or charged accordingly

Return Request Template

Use this template when emailing your return or exchange request:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Roman Shop Customer Service,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]
Product: [Product Name and Size]
Reason for Return: [Please describe]
Desired Exchange: [If applicable, specify preferred size/product]
Contact Phone: [Your Phone Number]

Thank you for your assistance.
Sincerely,
[Your Name]

Damaged or Defective Items

If your holiday decoration arrives damaged or defective:

  • Contact us within 48 hours of delivery
  • Include photos of the damage/defect
  • We’ll arrange a replacement at no additional cost
  • Return shipping for defective items is covered by Roman Shop

Questions about our returns policy?

Email: [email protected]

Address: Roman Shop, 2245 Post Farm Road, Atlanta, US 30303

Thank you for choosing Roman Shop for your holiday celebrations. We’re committed to ensuring your complete satisfaction with our premium decorations.