Welcome to Roman Shop, where ancient elegance meets modern holiday magic. We’ve crafted this FAQ to ensure your experience is as refined and reliable as our exquisite decorations. Below, you’ll find answers to common questions about our products, delivery, returns, and more. If you need further assistance, feel free to contact us at [email protected].
Product Questions
What types of Christmas trees do you offer?
We specialize in premium artificial Christmas trees in a range of sizes to suit any space, from elegant 1-2½’ tabletop trees to majestic 10′ and taller centerpieces. Our collections also include garlands and ornaments, all designed with sophistication and durability in mind.
Are your products suitable for both indoor and outdoor use?
Our products are primarily designed for indoor use to maintain their elegant appearance. For specific outdoor recommendations, please check product descriptions or contact our support team.
Do you offer custom-sized decorations?
Currently, we focus on standard sizes as listed in our menu, such as 1-2½’, 3-3½’, up to 10′ and taller. Each size is meticulously crafted to ensure it meets our high standards of quality and elegance.
Delivery & Shipping
What are your shipping options and costs?
We offer two shipping methods: Standard Shipping for $12.95 via DHL or FedEx (delivery in 10-15 days after dispatch) and Free Shipping for orders over $50 via EMS (delivery in 15-25 days after dispatch). All orders require 1-2 business days for processing.
Do you ship internationally?
Yes, we ship worldwide to bring holiday magic to customers across the globe, excluding Asia and select remote areas. Our reliable carriers ensure your decorations arrive safely, no matter where you are.
How can I track my order?
For Standard Shipping, full tracking is provided through DHL or FedEx. For Free Shipping via EMS, tracking details may vary; you’ll receive updates via email once your order is dispatched.
What if my delivery is delayed during peak season?
During busy periods, processing may take slightly longer. We recommend ordering early to ensure timely delivery. Rest assured, we work diligently to get your holiday treasures to you as quickly as possible.
Returns & Refunds
What is your return policy?
We accept returns within 15 days of receipt if you’re not completely delighted. Items must be in original condition. Please contact our support team at [email protected] to initiate a return.
Are there any items that cannot be returned?
For hygiene reasons, personalized or used items may not be eligible for return. Please refer to our full return policy for details, or reach out to us with any questions.
How long does it take to process a refund?
Once we receive your returned item, refunds are processed within 5-7 business days and will be credited to your original payment method.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are secure and encrypted to protect your information.
Is it safe to use my credit card on your site?
Absolutely. We use advanced security measures to ensure your payment details are safe. You can shop with confidence, just as the Romans built enduring structures, we’ve built a secure shopping experience.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save preferences, and enjoy a smoother shopping experience for future holidays.
General Inquiries
Where is Roman Shop based?
Our headquarters are located at 2245 Post Farm Road, Atlanta, US 30303. From there, we ship globally to bring elegance and joy to your holiday celebrations.
How can I contact customer service?
For any questions or support, email us at [email protected]. We’re here to help you create the most magical Christmas yet.
Thank you for choosing Roman Shop as your trusted holiday decorating partner. We’re committed to making your experience extraordinary, from order to unveiling. Explore our collections and embrace the elegance of the season today!